Privacy & Cookie Policy

Last updated: April 2025

1. Who we are

Fine Flowers is a family-run florist based in Rugeley, Staffordshire.
Our business address is:
4 Brook Square, Rugeley, Staffordshire, WS15 2DR
Our general contact email is [email protected], and for order queries please use [email protected].
The business is owned and operated by Lynne Palfreyman.

2. Your Privacy Matters

We are committed to protecting your privacy. This policy explains how we use and protect any personal information that you give us when using our website.

3. What information we collect

We may collect and store the following information:

  • Your name and contact details

  • Delivery and billing addresses

  • Purchase history

  • Payment information (processed securely by third-party providers)

  • Any correspondence you send us

  • Website usage data (via cookies)

 

4. How we use your information

We use your personal data to:

  • Process your orders

  • Communicate with you about your order

  • Improve our website and services

  • Send occasional marketing emails (only if you’ve opted in)

5. Who we share data with

We never sell your data. We may share your data with:

  • Payment providers (e.g. Stripe, PayPal)

  • Delivery companies

  • Our website hosting and email platform providers

Each third party only receives what they need to fulfil their services.

6. Cookies

Cookies help us provide you with a better experience. We use:

  • Essential cookies to make the site work

  • Analytics cookies (e.g. Google Analytics) to understand visitor behaviour

  • Marketing cookies only with your consent

You can adjust cookie preferences in your browser settings or accept/reject them on our cookie banner.

 

7. Your rights

Under UK GDPR, you have the right to:

  • Request a copy of your personal data

  • Ask us to update or delete your data

  • Withdraw your consent at any time

To exercise these rights, please email [email protected].

8. Security

We take data protection seriously. All personal information is stored securely, and any online payments are encrypted and handled by secure third-party services.

9. Changes to this policy

We may update this page occasionally. Please check back to stay informed.